If you have been waiting for sometime in the future to automate or “AI-ify” your business, then get ready, because the future is now! If you don’t quickly train your staff and adopt these technologies, you will be left behind in the market.
Have you ever thought “Automation is too expensive” or “Only large companies can afford to add Artificial Intelligence into their businesses”? If that’s the case, then you made the same mistake that many other companies have – they assumed it was expensive and so they never looked into it any further. Maybe you have looked into in, and when selecting the first few products or capabilities that popped up in your search engine, you saw that they did not advertise pricing with the “Call for pricing” reference on their site. Maybe the ones that did show their price were well above what you felt you could reasonably spend on that activity. Maybe you gave up when you saw that the market is flooded with hundreds of thousands of products.
Business / Technology matching
Let’s work together to find out where in your business you should automate your processes and incorporate the right balance of automation and AI solutions to meet your needs. I am not here to sell you on a platform or service that you don’t need and will have a hard time incorporating into your business – I am here to help you think through what it means, how to prepare your employees for it, help you make the right technology selection, and if desired, can also assist in the implementation of the product along with training on the new process flows.
Automation Strategy/Selection
I heard the other day that over 85% of businesses that say they need AI really only need an automation solution and reflecting upon what I have seen in businesses, I think that statistic is pretty close to accurate. The automation of inefficient processes isn’t really implementing AI – although some automation platforms do infuse AI into their automation pathways. Lets explore what you really need versus what everyone says you need – I suspect you need both, but mostly automation with a little AI sprinkled in for tasks that truly do need “thinking” instead of static or “If/Then” pathways.
Artificial Intelligence
AI is a very broad field that includes multiple components, practices, and Use Cases. Most of what you see in the mainstream today is Chat or text based GPT models that interact at some level with either the internet or your own data. Let’s explore the best types of AI for your specific Use Cases and get your business moving down the right path.
One major item that you need to consider is Organization Change Management (OCM) – I know…its a dirty phrase that you hear all the time. What I mean here is that you need to prepare your organization for the change they will experience when you incorporate AI tools into your business. People will be fearful that it may take their jobs and while in many cases it will perform much of the work they are doing today, the world needs people who know how to use AI tools with the background that they likely bring to the table and thus rather than displace them, it may cause them to grow in their careers.